Returns and Refunds
If you are not entirely satisfied with your purchase, we will gladly refund or exchange merchandise within ninety (90) days of the delivery date.
Before you return your order, please make sure that:
- You are still within the 90 days after delivery date
- Product isn't used or damaged
Please contact us before you send back the product:
By email: contact@personalisedkeyrings.ie
Return product to:
Astreos International Kft — Address: Háros utca 11/a, 1222 Budapest, Hungary · VAT number: HU33052968 · Company registration number: 01-09-456612
Refunds
Once we have received your return, you will be notified via email. The refund will be issued back to the original form of payment. Please allow 5 days for the refund to be processed.
Shipping charges
Returns are free within 90 days of delivery. To return an item, contact our customer service with your order number: we will send you a prepaid return label.
Damaged items
If you received a damaged product, please notify us immediately for assistance.
Sale items
Sale items can be returned.
Contact us
If you have any questions about our Returns and Refunds Policy, please contact us:
By email: contact@personalisedkeyrings.ie
