Preamble
These Terms & Conditions are concluded between, on the one hand, Astreos International Kft, registered at Háros utca 11/a, 1222 Budapest, Hungary, company registration number 01-09-456612, EU VAT number HU33052968 (the “Vendor”), and, on the other hand, the person wishing to purchase via https://www.personalisedkeyrings.ie (the “Buyer”).
Acceptance of Terms & Conditions
The Customer acknowledges having read, when ordering, and agrees to be bound by, the following Terms & Conditions without reservation.
Customer Service
Astreos International Kft provides its customers with:
- An eContact form: Contact Us, with a guaranteed response within 24 hours
- Email: contact@personalisedkeyrings.ie
Products
Product photographs are provided to illustrate the Products. Colours, finishes and the appearance of engraving may vary slightly from the photographs because of screen settings, photographic lighting and natural variation in the materials. The Products supplied will otherwise correspond to their description and to the photographs shown. Any use and/or reproduction of our photographs is prohibited.
Product prices are shown in EUR. All taxes are included in the final product price.
Shipping costs, where they apply, are shown and confirmed to the Buyer before final order confirmation.
Products are offered subject to availability. If a Product becomes unavailable after an order is validated, the Buyer may request either a refund of amounts paid (processed within 30 days) or an exchange for another Product.
The 10-Year Engraving Guarantee
We stand behind our engraving. Personalisation that has been engraved — physically cut into the material — is covered for 10 years against fading or loss of legibility under normal use.
This guarantee covers: engraved personalisation only — legibility and resistance to fading over time.
This guarantee does not cover: DTF-printed personalisation, embroidered personalisation, physical damage, loss, or normal wear to the item itself.
This guarantee is provided in addition to, and does not affect, your statutory rights as a consumer. Under Directive (EU) 2019/771 you benefit from a legal guarantee of conformity of at least two years from delivery. Those rights apply to all our products, including printed and embroidered items, and nothing in this guarantee limits them.
To make a claim, contact us with proof of purchase. Your order number or order confirmation email is sufficient.
Retention of Title
The Products ordered remain the property of the Vendor until full payment is received. On the effective date of delivery, the risks (including loss, theft, or damage) relating to the Products delivered pass to the Buyer.
Order
Automatic registration systems are considered proof of the nature, content, and date of the order. The Buyer is bound by the information given at the time of order; the Vendor is not responsible for delivery failure caused by an error in the address details provided by the Buyer. A reshipment in that case is chargeable to the Buyer.
Payment
At checkout, the Buyer may pay by credit card. Payments are processed securely via BlueSnap.
Payment is made in full at the time of ordering; payments are not treated as deposits. All orders are payable in EUR, inclusive of taxes.
Astreos International Kft reserves the right to suspend or cancel an order in case of payment default, a payment incident, or suspected fraud.
Order and delivery details may be shared with third parties authorised by law solely to verify the Buyer's identity, the order, the payment method, and delivery.
Delivery
Personalised orders are made and dispatched from our workshop in Budapest, and delivered by the local national postal service in your country. Orders are sent within 24-48 hours of payment being received.
Europe and UK: typically 5-7 working days
Rest of world: typically 7-10 working days
Delivery timeframes are estimates. Upon receipt, the Buyer should check the conformity of the Products; any anomaly (missing or broken Product, damaged package, etc.) should be reported to Customer Service as soon as possible. Reporting late does not remove any statutory right you have in respect of faulty goods or goods that are not as described.
Incomplete or incorrect address: if redelivery is required due to an address error made by the Buyer, reshipment costs are payable by the Buyer.
Unclaimed packages: if a package is not collected from the post office, pick-up location, or carrier, reshipment costs are payable by the Buyer.
Your Right to Withdraw
Right of withdrawal
You have the right to withdraw from this contract within 14 days without giving any reason.
The withdrawal period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the goods.
To exercise the right of withdrawal, you must inform us — Astreos International Kft, Háros utca 11/a, 1222 Budapest, Hungary, contact@personalisedkeyrings.ie — of your decision to withdraw from this contract by an unequivocal statement (e.g. a letter sent by post or e-mail).
You may use the Model Withdrawal Form below, but it is not obligatory.
To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.
Effects of withdrawal
If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement.
We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.
You shall send back the goods without undue delay and in any event not later than 14 days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired.
Returns are free within 90 days of delivery. To return an item, contact our customer service with your order number: we will send you a prepaid return label.
You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.
Exemption for personalised goods
The statutory right to cancel does not apply to goods that are made to your specifications or are clearly personalised. Because our products are engraved, printed or embroidered with text, names or images that you choose, every order on this website falls within this exemption and cannot be cancelled under the 14-day statutory right above.
Your statutory right to cancel is separate from our 90-day returns policy below. The 90-day policy is a commercial policy that we choose to offer; it does not replace or limit any statutory right.
Model Withdrawal Form
(Complete and return this form only if you wish to withdraw from the contract.)
To: Astreos International Kft, Háros utca 11/a, 1222 Budapest, Hungary, contact@personalisedkeyrings.ie
I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods (*):
____________________________________
Ordered on (*) / received on (*):
____________________________________
Name of consumer(s):
____________________________________
Address of consumer(s):
____________________________________
Signature of consumer(s) (only if this form is notified on paper):
____________________________________
Date:
____________________________________
(*) Delete as appropriate.
Our 90-Day Returns Policy
Separately from your statutory cancellation right above, the Buyer has 90 days from the date of delivery to return Products for a refund of the order amount excluding the original shipping cost.
Returns must be sent to: Háros utca 11/a, 1222 Budapest, Hungary (registered post recommended)
- Personalised items may be returned under this policy
- The product must be returned in its original condition, within 90 days of delivery
- Refunds are processed within 5 working days of receipt, via the original payment method
- Returns are free within 90 days of delivery. To return an item, contact our customer service with your order number: we will send you a prepaid return label.
- This policy is in addition to your statutory rights and does not affect them. In particular, it does not affect your right to a remedy if goods are faulty or not as described.
Legal Information
Astreos International Kft is the data controller for the personal data you provide.
To fulfil your order. We collect the information given at checkout in order to process, produce, ship and invoice your order and to provide customer service. We share it with our payment provider (BlueSnap), our production workshop and the postal carrier, because each of them needs it to complete your order. We rely on the performance of our contract with you as the basis for this. If required information is missing we may be unable to process your order.
For marketing, where you have agreed to it. If you tick the newsletter box at checkout, we use your details to send you marketing messages, and we share them with the email marketing and advertising providers who deliver those messages for us. We rely on your consent for this. You can withdraw your consent at any time using the unsubscribe link in any message we send you, or by contacting us, and withdrawing it will not affect any order you have placed.
We do not sell your personal data.
Under the General Data Protection Regulation (Regulation (EU) 2016/679) you have the right to access your personal data and to have it rectified or erased, and the rights to restrict processing, to object to processing, and to data portability. To exercise these rights, contact contact@personalisedkeyrings.ie or write to Customer Service at: Háros utca 11/a, 1222 Budapest, Hungary. You also have the right to lodge a complaint with the data protection supervisory authority in your country.
Full details of how we handle your personal data are set out in our Privacy Policy.
Alternative Dispute Resolution
We are not currently a member of an alternative dispute resolution scheme and do not undertake to use one. If we are unable to resolve your complaint, you can get free assistance with a cross-border purchase from the European Consumer Centre in your country (eccnet.eu).
Disputes
These Terms and Conditions, and the contractual relationship between the Vendor and the Buyer, are governed by the law of Hungary. This does not deprive you of the protection afforded to you by provisions that cannot be derogated from by agreement under the law of the country in which you are habitually resident.
Registered address: Háros utca 11/a, 1222 Budapest, Hungary
Customs duties and import taxes
Orders delivered outside the European Union may be subject to customs duties, import taxes or other local charges on arrival. These charges are set by the destination country, are not included in the price paid at checkout, and are payable by the customer as the importer. We cannot calculate or collect them in advance. Please check with your local customs authority if you are unsure.
